One platform for the whole customer journey
Moozy is an omnichannel customer engagement platform. It connects AI chatbots, forms, messaging, payments, identity verification, integrations and analytics, so a customer can go from a first message to a completed, recorded transaction in one journey.
Customer channels
- WhatsApp, SMS, USSD and web
Moozy
- Journeys, rules and AI chatbots
- Forms, identity and payment steps
- Consent, roles and audit trail
Your systems
- CRM, core systems, payment and identity providers
What Moozy is
An enterprise platform for designing and operating customer journeys. Your team configures the journey once. Moozy runs it on the channels you choose, connects it to your systems and records each step.
Who it is for
Banks, insurers and lenders, government and public services, health and social services, and any organisation running high-volume customer services that must be auditable.
Channels
WhatsApp, SMS, USSD and web, with voice-assisted options. SMS and USSD reach customers on basic phones without a data bundle. Network coverage and operator charges still apply.
Languages
English and Setswana today. Talk to us about other languages.
Markets
Based in Botswana and built for the way customers in Southern Africa and across the continent use their phones. The platform is suitable for enterprise deployments elsewhere.
How it is delivered
Configured rather than coded. Flows are created in minutes, not months. A full implementation also depends on your integrations, content and provider approvals. How a deployment is planned
Six capabilities that share one journey
Use one to solve a single problem, or combine them. They share the same customer record, the same business rules and the same audit trail.
AI chatbots
Multilingual, natural-language conversations grounded in your approved information. The chatbot uses customer context, follows your business rules and hands over to a person when it should.
Forms and data collection
Web forms, conversational forms over WhatsApp and SMS, and USSD journeys from one definition. Validation, scoring and decision rules, and document and media collection.
Omnichannel messaging
WhatsApp, SMS, USSD and web, with voice where it applies. Campaigns, bulk SMS and transactional messages. Customers can continue a journey on another channel.
Payments
Collection by mobile money and card, billing on a schedule, recurring mobile-money debits the customer authorises, payment reminders, retries and payouts, all linked to the customer journey.
Identity and eKYC
Document capture and identity workflows as a step in onboarding, run through an integrated verification provider. Face match and liveness where configured, and referral to a person.
Integrations and analytics
APIs and webhooks into your enterprise and core systems, workflow automation, operational and journey analytics, reporting, and traceability from interaction to outcome.
More than a chatbot. More than an SMS gateway.
A chatbot answers. A gateway sends. Neither finishes the transaction or keeps the evidence. That is the work Moozy is built for.
| What you need | Standalone chatbot | Bulk SMS gateway | Moozy |
|---|---|---|---|
| Channels | Usually one, often web or WhatsApp | SMS only | WhatsApp, SMS, USSD and web from one definition |
| Basic phones | Usually not reached | One-way messages | Two-way SMS and USSD menus, no data bundle needed |
| Completing a task | Often answers, then links elsewhere | Not in scope | Form, identity check and payment inside the journey |
| Your systems | Separate integration work | Delivery receipts | APIs and webhooks to CRM and core systems |
| Governance | Chat transcripts | Send logs | Consent, roles and one audit trail across every step |
| Measurement | Conversation counts | Delivery counts | From first message to outcome, including payments |
Typical of each product category.
How a journey gets built
Start with one service. Add channels, checks and connections as it proves itself.
Define the journey
The questions, the rules, the wording customers see and the points where a person steps in. Pick a template or describe it in plain English, then adjust the draft.
Connect channels and systems
Your WhatsApp account, SMS sender and USSD code, your payment and identity providers, and the systems that hold the record.
Run it and measure it
Launch to a pilot group, watch delivery, completion and payment as they happen, and improve the journey from what you see.
Built for how African customers use their phones
A platform designed around smartphones and card payments leaves out a large share of the people an African enterprise has to serve.
These are strengths anywhere customers are hard to reach, which is why the platform also suits deployments beyond the region.
WhatsApp first
The conversation customers already have open.
SMS and USSD
Any phone, no app, no data bundle.
Mobile money
Payments approved on the handset, and payouts to wallets.
Low-data journeys
Short steps and light pages for patchy networks.
Multilingual
Customers ask in English or Setswana, in their own words.
Frequently asked questions
What is Moozy?
Moozy is an enterprise customer engagement and transaction platform. Organisations use it to build AI chatbots and forms across WhatsApp, SMS, USSD and web, connect their systems, run campaigns, verify customers, collect payments and measure every interaction.
Is Moozy a chatbot?
AI chatbots are one of six capabilities. The platform also covers forms, omnichannel messaging, payments, identity verification, integrations and analytics, which is what lets a conversation end in a completed transaction.
Which channels does Moozy support?
WhatsApp, SMS, USSD and web, with voice-assisted options. WhatsApp and web need internet access. SMS and USSD reach customers without a data bundle.
Do we need developers to use it?
Journeys are configured rather than coded, so a flow can be created in minutes. Connecting your own systems uses APIs and webhooks, and our team plans that work with yours.
Where is Moozy available?
Moozy is based in Gaborone, Botswana, and built for Southern Africa and the wider continent. Channel and payment connections depend on the operators and providers in each market, which we confirm during scoping.
How is pricing worked out?
Pricing depends on the journeys, channels, volumes and integrations involved. A quote follows a scoping conversation.
See it for your sector
Bring one journey to the demo
We will map it across channels, checks, payments and systems, and show you how it would run.