One platform for regulated and high-volume industries
Moozy serves organisations that deal with many people and have to keep a record of it: banks, lenders and insurers, government, health and social services, enterprise customer operations, and education and NGO programmes.
Reach the person
A message or a menu on the phone they have.
Collect what the service needs
A conversation or a form, in English or Setswana.
Verify and take payment
Where the service calls for it, inside the same journey.
A person steps in
For exceptions, flags and sensitive questions.
Your system holds the record
With an audit trail behind every step.
Illustrative workflow.
Choose your sector
The same platform, configured around your information, your permissions and the points where a person should step in.
Financial services and insurance
Onboard and verify customers, collect premiums and repayments, and handle routine servicing with a record of every step.
Government and public services
Reach every citizen, including those on basic phones. Take applications and payments, and answer common questions.
Health and social services
Appointment reminders, health information and feedback on channels patients can use.
Enterprise customer operations
Take routine enquiries off the contact centre and keep your team for the cases that need them.
Education, NGOs and programmes
Deliver content by phone, register participants and hear back from the people you serve.
Financial services and insurance
Digital onboarding that does not need a branch visit, and collections that do not depend on a reminder call.
Onboarding with eKYC
An application as a conversation, identity verified in the same chat, the record created in your core system.
Premiums and repayments
Mobile-money collection, recurring debit the customer controls, reminders and retries.
Claims and servicing
Claims intake with documents and photos, advisory triage, and a chatbot for routine policy questions.
Government and public services
Services a citizen can finish on a basic phone, in English or Setswana, without joining a queue.
Applications and renewals
Forms on WhatsApp, SMS and web, USSD menus for basic phones, and fee collection in the same journey.
Public notices
Campaigns to people who opted in, with replies handled and delivery reported.
Enquiries and complaints
Status lookups from your system, and handover to an officer with the conversation attached.
Health and social services
Administrative and engagement journeys, with consent recorded and clinical questions handled by people.
Appointment reminders
SMS or WhatsApp reminders with confirm and reschedule replies.
Registration and feedback
Intake forms before a visit and short surveys after it.
Programme enrolment
Enrolment, identity checks where required, and payouts to mobile wallets.
Enterprise customer operations
Routine contacts answered on the customer’s channel. Agents kept for the cases that need judgement.
Routine enquiries
A chatbot answers from your approved information and reads account or order status from your systems.
Service requests
Structured, validated requests created in your CRM or ticketing system.
Collections and follow-up
Payment reminders, in-conversation collection, and campaign replies that become requests.
Education, youth programmes and NGOs
Programmes often serve people with the least connectivity. SMS and USSD reach them on basic phones, without a data bundle.
Humanitarian and development programmes also have to report to funders. Every message, response and payout is recorded, so a programme can show who it reached and what happened next.
Learning content by phone
Send lessons, tips and quizzes by SMS or WhatsApp, and see who is taking part.
Registration
Register learners, participants or beneficiaries through a conversational form or a USSD menu.
Surveys and feedback
Hear back from the people you serve on a channel they can use, with structured answers for follow-up and reporting.
Payouts
Pay out stipends or support to mobile wallets, or as airtime where that is what a programme distributes.
What every sector gets
The journeys differ. The platform underneath them does not.
Every channel
WhatsApp, SMS, USSD and web from one service definition, with voice-assisted options. English and Setswana, other languages by arrangement.
An audit trail
Conversations, consents, payments and automated actions logged with time, channel and actor, and exportable for review.
Consent and access
Opt-in and opt-out recorded per person and per channel. Roles decide who can see and act on personal information.
People in control
Scoring is advisory. Exceptions, failed checks and sensitive questions go to a person. How handover works
Your systems
APIs and webhooks into the systems that hold your records, with payments on your own merchant account and identity checks through an integrated verification provider.
Capabilities behind every journey
Bring one journey from your sector
Tell us who you serve, what they need to do and which systems are involved. We will show you how it would run on Moozy.