Moozy enables real conversations with your customers, in their own words and preferred language. It understands their needs, remembers their history, applies your business rules, and completes transactions across SMS, USSD, WhatsApp, voice, and the web.
Not Just the Connected · AI Engagement & Commerce, Built for Africa
Reach Everyone. Anywhere
Reach more people
Serve them faster
Spend less doing it
Finished · P120.00 received
YOUR CUSTOMER. ONE JOURNEY. ANY PHONE.
FROM FIRST CONTACT TO DONE
USSD
Registers
*basic phone, no data
SMS
Asks a question
Moozy texts back
WA
Gets a reminder
sent automatically
PAY
Pays
mobile money
✓
Done
saved and reported
The Problem
Reaching everyone shouldn’t be this hard.
Today your registrations, payments, claims, surveys and support run on separate forms, call centres and office visits. Each one reaches some people and misses others.
Disconnected channels
Your website, call centre and offices each hold their own piece. Moving between them is slow for customers and heavy work for your staff.
Smartphone-only tools
Most digital tools need a smartphone and data. Customers on basic phones or patchy networks can’t use them at all.
Manual work
Reminders, follow-ups and updates are still done by hand. Serving each customer costs more than it should.
You don’t need another app. You need one simple way to serve every customer, whatever phone they hold. That’s what Moozy gives you.
How It Works
One engine behind all your channels.
A message comes in from any channel. Moozy follows your rules, saves the answers, replies or takes payment on your behalf, and keeps a record you can report on.
People reach you by
SMS
USSD
WhatsApp
Voice
Web
Moozy does the work
Follows your rules
Saves the answers
AI answers and reminders
AI answers and reminders
What you get
Finished registrations
Collected payments
Answered questions
Survey answers
Every step is saved, checkable and reported
Two Ways to Run a Journey
Some of your customers chat. Others follow steps. Serve them both.
Run any of your services as a normal chat, or as simple numbered steps like a USSD menu or a short form. Same service. Same result.
Chat
WhatsApp · SMS · Voice · Web chat
No menus, no codes. Your customer asks in their own words, and Moozy lets you recognise who they are, answer, and make the change, right there in the chat.
Step by step
USSD · Step-by-step forms · Web
Numbered menus reach your customers on any phone. No data. No app. They just press a number.
What makes the chat smart?
The old way: “Reply 1 for balance. Reply 2 for payments.” With Moozy, your customers just ask.
Understands normal language
Customers type the way they speak, spelling mistakes and all. No exact keywords needed.
Knows who they are
You see their account, their history and what was said earlier. Nobody repeats themselves.
Actually gets things done
You check a balance, book a date, change a detail or take a payment, inside the chat.
Speaks their language
English, Setswana and more. And when a question needs a person, your team steps in.
SMS
SMS is two-way, not just broadcasts.Your customer texts a question in their own words, Moozy understands it and lets you text back. A real conversation on the most basic phone, with no internet at all. The same language engine that powers the chat above reads and replies to every SMS.
Your customers can start one way and finish another. Someone registers by USSD today and carries on by WhatsApp tomorrow. Nothing they did is lost.
The Platform
Minutes, Not Months.
Build your service from ready-made blocks. No coding. Pick the blocks you need and go live fast.
CMP
Campaigns
Send messages to your audience on many channels, and turn every reply into a real conversation.
BOT
Chatbots
AI chatbots your customers can simply talk to on WhatsApp, SMS or your website. They answer questions, help people finish, and pass to your team when needed.
FRM
Forms & Valuations
Build a form once and it works everywhere. On the web it’s a normal form. On SMS or WhatsApp it becomes a conversation, one question at a time. No internet needed. Smart checks and scoring included.
PAY
Payments & Billing
Take mobile money, send SMS invoices and automatic reminders, and see at a glance who has paid you.
AI
AI Automations & Agents
Automatic follow-ups, reminders and escalations keep things moving, so your staff don’t have to chase.
INT
Integrations & Expert Services
Connect Moozy safely to the systems you already use. Our team and partners help you set up and succeed.
Why Moozy
Other tools do one thing. Moozy does the whole job.
Chat marketing tools, messaging services and chatbot platforms each give you one piece. Moozy gives you all the pieces in one platform, built for Africa.
| Layer of the stack | Other tools | Moozy |
|---|---|---|
Reach every phoneSMS, USSD, WhatsApp, voice and web in one journey |
One or two channels | ✓All five, even mid-journey |
No coding neededSet up forms, chatbots and automations yourself |
Needs developers | ✓Ready-made blocks |
Takes payment tooBilling and mobile money inside the same journey |
Stops before the payment | ✓All the way to a finished payment |
That makes Moozy a strong fit if many of your customers have basic phones, patchy data or little experience online.
Trust & Compliance
Safe for you. Fair to your customers.
Moozy is built for regulated work: banking, insurance, health and government, where trust is not optional.
LOG
A full audit trail
Every message, consent and payment is recorded with the time and channel. When an auditor or regulator asks, the answer is ready.
DPA
Data protection built in
Personal data is protected and handled in line with data protection laws, including Botswana’s Data Protection Act.
OPT
Your customers stay in control
They opt in before you message them, and can opt out at any time, on any channel, with a single word.
SEC
Safe by design
Sensitive details are protected, access is controlled, and every answer Moozy gives stays inside the rules you set.
Solutions
Designed for Africa. Proven on real journeys.
Customer Education & Conversion
Take your customers from first message to finished sign-up or purchase, automatically.
Service Automation
Your onboarding, registrations, follow-ups and feedback, handled automatically.
Intelligent Surveys & Feedback
Quick AI surveys that bring you answers and opinions fast.
Simplified Billing & Payments
Send your invoices, remind people and collect payment by SMS, WhatsApp or mobile money.
Accessibility & Voice Solutions
Reach customers who find reading hard, with voice messages and text-to-speech.
Data Collection Without Internet
Collect answers through an SMS conversation, so no data bundle is needed. The same form also runs on WhatsApp and the web.
Tailored for industries
- Health & Social Services: send appointment reminders, share health information, get quick feedback.
- Financial Services & Insurance: sign customers up easily, collect premiums, automate support.
- Public Sector & Governance: reach citizens, share information and answer questions at scale.
- Education & Youth Programs: send learning content by phone and see who is taking part.
- NGOs & Humanitarian Aid: reach your beneficiaries, hear back from them and show your impact.
Who We Serve
Work with us directly, or through a partner.
Launch with Moozy yourself, or let local implementers and partners do it for you.
Launch directly
Direct Clients
You’re ready to launch with Moozy yourself.
- Build and run your own mobile services
- Get help to start, plus expert support if you want it
- Go live fast with ready-made templates
Build & earn
Implementers
You build solutions for clients across Africa
- Build and launch fast, with no coding needed
- Full technical support and a free demo licence
- Earn commissions or fixed fees
Bring the market
Partners
You have a market need that fits Moozy.
- Work with local implementers on the right solution
- Share revenue and pay no licence fees
- Clear, agreed setup costs
Build a solution once and launch it again in your next market, using the same blocks.
Moozy Is Answering The Call
Let’s connect.
Have questions or want to learn more? We’d love to hear from you.
Connect with us on LinkedIn
Follow Moozy AI for updates, insights, and company news.