Patient and beneficiary engagement on any phone
Moozy helps health and social services remind, inform, register and hear back from the people they serve, on WhatsApp, SMS, USSD and the web. Consent is recorded, access is controlled, and clinical questions go to a person.
A reminder goes out
By SMS, two days before the appointment.
The patient reschedules
A numbered reply. No app, no data bundle.
The booking system is updated
The freed slot is open for someone else.
A nurse answers a question
Anything clinical goes to a person.
A feedback survey follows the visit
Sent with the patient’s permission.
Illustrative workflow.
Missed appointments and unheard patients
A reminder that never arrives costs a clinic slot. A programme that cannot hear back from its beneficiaries cannot tell whether it is working.
Health and social services reach people across every kind of phone and every level of connectivity. Many patients use a basic handset. Many prefer Setswana. A reminder sent only through an app, or a survey that needs a data bundle, misses the people who most need the service.
Staff time is the other constraint. Nurses and social workers should not spend it on reminder calls, paper registers and rekeying forms.
The journeys Moozy runs for health and social services
Administrative and engagement journeys, built from the same capabilities. Moozy does not give clinical advice.
| Journey | What Moozy connects |
|---|---|
| Appointment reminders | Scheduled SMS or WhatsApp reminders with confirm and reschedule replies, fed from your booking system through an integration, and reported by delivery and response. |
| Health information campaigns | Approved messages sent to people who opted in, in English or Setswana. Replies are handled in the journey, and questions that need a health worker are handed over. |
| Patient registration and intake | A conversational form on WhatsApp, SMS or the web, or a USSD journey on a basic phone, so details are captured before the visit. |
| Feedback surveys | Short surveys after a visit or during a programme, with structured answers your team can review in analytics and follow up. |
| Programme enrolment and payouts | Enrolment forms, identity verification where a programme requires it, and payouts to a mobile wallet or as airtime. Any eligibility score is advisory and a person decides. |
Sensitive information, handled with care
Health and social information is among the most sensitive a person shares. The controls are part of the journey, not an afterthought.
Your organisation is the controller of its patient information and makes its own clinical decisions.
People answer clinical questions
The chatbot shares approved information and handles administration. Symptoms, results and treatment questions are handed to a health worker.
Consent first
Opt-in and opt-out are recorded per person and per channel. Reminders and campaigns go only to people who agreed.
Role-based access
Roles decide who can see personal and health-related information and who can act on it.
Audit trail
Messages, consents, handovers and payouts are logged with time, channel and actor, and can be exported for review.
Data protection
Encryption in transit, encryption at rest as a deployment option, and every system in a country with an adequacy decision under Botswana’s Data Protection Act, 2024. Read the compliance note
Reach patients on the phone they have
Choose the channel by the audience. Keep the message short and free of sensitive detail on channels anyone nearby could read.
Clinic reminder: your appointment is on Thu 23 Oct at 09:30. Reply 1 to confirm, 2 to reschedule, 3 to speak to the clinic. STOP to opt out.
2
Next open times: A) Fri 24 Oct 08:00 B) Mon 27 Oct 14:00. Reply A or B.
B
Illustrative workflow.
SMS
Reminders and short replies on any phone, without a data bundle.
USSD
Numbered menus for registration and simple enquiries on basic phones.
WhatsApp and web
Longer conversations, forms and documents for people with internet access.
Voice-assisted
Ask about voice options where reading is a barrier for your audience.
Language
English and Setswana, with other languages by arrangement.
Systems it connects to
Moozy connects through APIs, webhooks or exports. Field mappings and review steps are agreed during setup.
- Booking and scheduling systems
- Patient and beneficiary registers
- Programme and case management systems
- Payment providers, for payouts and fees
- Reporting tools, through Excel or CSV exports
Questions health buyers ask
Does the chatbot give medical advice?
No. It shares information your organisation has approved and handles administrative steps such as reminders and registration. Clinical questions are handed to a health worker.
Can patients without smartphones take part?
Yes. SMS and USSD work on basic phones without a data bundle, so reminders, registration and surveys can reach them.
How is consent handled?
Opt-in and opt-out are recorded per person and per channel and applied to the next send. People can stop messages on the channel they use.
Can Moozy pay programme beneficiaries?
Yes. Payouts go to a mobile wallet or as airtime, through your own provider relationship arranged during setup. A score never triggers a payout.
Related capabilities and industries
Every journey here runs on the same customer engagement platform. Compare the other industries Moozy serves.
Start with one reminder or one register
Tell us who you need to reach and what should happen next. We will show you how it would run on Moozy.